Terms & Conditions

The website https://luxuryescapes.capetown is owned and operated by Cape Town Luxury Escapes (Pty) Ltd (“Cape Town Luxury Escapes”). Below you will find our standard booking terms and conditions. The following terms and conditions form the basis of your contract with Cape Town Luxury Escapes. Please note that the terms applicable to your reservation are based on the terms specified on the final booking agreement signed by the customer. Each property’s cancellation terms and conditions may vary, therefore please refer back to your signed booking agreement for the terms and conditions for the specific property booked. Where a signed booking agreement between Cape Town Luxury Escapes and a visitor or customer exists, and the terms of that other agreement conflicts with the terms of the standard booking terms and conditions, the terms of that other agreement shall prevail.

Payment terms:

In order to confirm a reservation, a deposit payment of 50% is due within 48 hours of written confirmation of booking.
Final Balance payment of 50% is due 60 days prior to arrival.
Failure to comply with these payment terms result in your reservation automatically being cancelled.

Standard cancellation and refund policy:

In the event that you cancel your booking, in full or partially, for any reason whatsoever Cape Town Luxury Escapes will levy cancellation charges as defined below. In the occasional instance where Cape Town Luxury Escapes is able to obtain waivers of cancellation fees and/or secure an exgratia refund from suppliers, Cape Town Luxury Escapes will pass this on to you less the admin fee. However, Cape Town Luxury Escapes makes no guarantees as to securing such waivers or refunds.

Cancellation Policy:

In the event of cancellation of the confirmed reservation more than 60 days prior to the agreed date of arrival, Cape Town Luxury Escapes reserves the right to retain the full amount of the deposit.
In the event of cancellation of the confirmed reservation on or less than 60 days prior to the agreed date of arrival, Cape Town Luxury Escapes reserves the right to retain the full amount of the booking cost.

Cancellations of bookings must be done in writing. Where cancellations are sent by email, you must obtain an email proof of receipt and retain written acknowledgement of receipt from Cape Town Luxury Escapes. Cape Town Luxury Escapes will make every effort to confirm the required trip and related trip services after deposit payment. In the unlikely event of us being unable to confirm the itinerary travel services, you will be offered alternative available travel services. Should the alternative available travel services not be acceptable to you, Cape Town Luxury Escapes will provide a full refund. Cape Town Luxury Escapes will make every effort to ensure delivery of services as defined in the confirmed itinerary however we reserve the right to cancel services where unavoidable due to circumstances beyond the control of Cape Town Luxury Escapes. In the unlikely instance that Cape Town Luxury Escapes should cancel services defined in the confirmed itinerary, Cape Town Luxury Escapes will provide a full refund on the cancelled service/s only. Cape Town Luxury Escapes will make every effort to avoid misquotation. However, we reserve the right to cancel a reservation without liability or penalty if an obvious error or omission leads to a material cost implication. No refunds will be given by Cape Town Luxury Escapes for partly used vouchers or for no-shows.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR). Please note that should you have been quoted in foreign currency and wish to settle payment by means of a credit card, your quotation will be converted to South African Rand (ZAR) prior to the transaction being processed due to foreign exchange regulations by the South African Reserve Bank. The rate of exchange on the day that the transaction is processed will be used to determine the equivalent Rand amount with any resulting foreign exchange differences or bank charges being for the client’s account. The South African Reserve Bank prohibits South African companies from taking foreign credit card payments and keeping the payment in foreign currency. The payment has to be converted to South African Rand before it is credited to the recipient. Clients are welcome to settle payment by means of a bank transfer – in this instance the amount will be converted by your bankers on presentation of our invoice. It is the client’s responsibility to inform and instruct their bankers that the net invoice amount must equal the funds clearing into the Cape Town Luxury Escapes bank account and that all bank charges are for the client’s account.

Affiliate Disclaimer

As a member of the Booking.com Affiliate program, we earn a commission when stays are booked and completed using our affiliate ID. This program operates by use of a referral link. When the link is clicked, any purchases made by a visitor can be tracked back to Cape Town Luxury Escapes in order to track any sales for purposes of commissions for the referral. For more information, please see Booking.com’s Privacy Policy.

We provide a link with dates, budget and a location for possible stays in Cape Town through Booking.com. Please note that we do not own, manage or contract for any Holiday Rental, Restaurant or Experience listed on Booking.com. Because neither Cape Town Luxury Escapes nor its corporate affiliates are parties to Holiday Rental transactions, Restaurant reservations or Experience-related transactions between travellers and Booking.com, any dispute or conflict involving an actual or potential transaction between you and Booking.com, including the quality, condition(s), safety or legality of a listed Holiday Rental, Restaurant or Experience, the accuracy of the listing Content, the Advertiser’s ability to rent a Holiday Rental property, provide you with a reservation, meal or other service at a Restaurant or provide an Experience, or your ability to pay for a Holiday Rental property, a Restaurant meal or service or an Experience, is solely the responsibility of each user.

Privacy and cookies

Cape Town Luxury Escapes respects your privacy. Please have a look at our privacy and cookies policy for further information.

Payment methods accepted

Payments may be made via Visa, Mastercard, UnionPay, Wire Transfer, PayPal, American Express and EFT

Card acquiring and security via Visa, Mastercard, UnionPay and American Express

Card transactions made via Visa, Mastercard, UnionPay or American Express will be acquired for Cape Town Luxury Escapes via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Responsibility

Cape Town Luxury Escapes takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and Cape Town Luxury Escapes chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation

Cape Town Luxury Escapes may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Cape Town Luxury Escapes information

Company Physical Address: 8 Connemara Private Estate, Connemara Drive, Hout Bay, 7806
Email: [email protected]
Telephone: 087 808 1024